Information for Patients About Complaints and Suggestions
The Royal Buckinghamshire Hospital operates a patient complaints procedure which complies with the Care Quality Commission and ISCAS standards. Our aim is to give you the highest possible standard of service and we try to deal with all the complaints as quickly as possible. We will assist you with the complaint procedure, irrespective of race, age, disability or background.
Patients and individuals are asked that in the event of any complaint to email email@example.com
Or write to the Director of Governance, The Royal Buckinghamshire Hospital, Buckingham Road, Aylesbury – HP19 9AB
We also welcome any suggestions for service improvement and please do speak to us if you have any suggestions or views.
For Private patients, if you are not happy with the outcome of the complaint, please contact:
Independent Sector Complaints Adjudication Service (ISCAS), 4th Floor, 70 Fleet Street, London, EC4Y 1EU. Alternatively, you can email: firstname.lastname@example.org
or telephone: 0207 536 6091
For NHS referred patients, If you are not happy with the outcome of the complaint, please contact:
The Parliamentary and Health Service Ombudsman (PHSO) on 0345 015 4033 or by visiting www.ombudsman.org.uk
All patients have the option of contacting the Care Quality Commission
on 03000 616161 and by email: email@example.com