How to use your AXA Health cover
Follow this pathway to get booked quickly and avoid approval delays:
1) GP referral
AXA commonly requires a GP referral letter before approval. If you’re unsure whether your policy needs one, enquire and we’ll advise what’s typically required.
2) Contact us with your membership details
When you enquire, share your AXA membership number and what you need (consultation, diagnostics, or treatment).
3) Code submission for pre-approval
We can provide the relevant procedure codes (e.g., CCSD codes) and submit what’s needed for approval, so the insurer has the right information first time.
4) Booking and direct settlement
Once approved, we’ll book your appointment and support direct settlement through AXA’s provider workflow (including MyAXAHealth where applicable).
What to have ready
If possible, have the following to hand:
- AXA membership number
- GP referral letter (if required)
- Any authorisation/pre-approval reference you’ve already received
- The service you need (or your symptoms)
- Any excess amount noted on your policy
Don’t worry if you don’t have everything yet — you can still enquire and we’ll tell you what’s needed next.
FAQs for AXA Health patients
Often, yes – outpatient diagnostics and consultations commonly require approval. We can provide the relevant codes so you can check and progress approval via AXA Member Online where needed.
Yes – we explicitly accept AXA PPP as well as AXA Health policies.
Yes – we support claims administration through MyAXAHealth provider workflows where applicable.
Possibly. Many AXA policies include an excess and may exclude certain items. If you’re unsure, we recommend checking your policy so there are no surprises, and we can flag typical chargeable extras during booking.
